The Shift Leader plays a pivotal role in maintaining the operational excellence of Scoops of Hope. Working closely under the direction of the Ice Cream Manager, the Shift Leader ensures a seamless experience for both customers and team members. The ideal candidate is a proactive, communicative, and leadership-oriented individual passionate about customer service and capable of managing day-to-day shop operations efficiently. 

This position serves as a Customer Service, front facing member of the Scoops of Hope Grille and Ice Cream Shoppe.  The staff will be the first interaction with customers and will greet, take orders, and assist in making the experience of eating at Scoops of Hope a positive one for all customers.

The Front-Line Staff assist in keeping the area neat and clean, follow all health and business guidelines for the operation of a food establishment, and will handle payments from customers.

The Front-Line staff will also work side by side with Vocational Members from the Center of Hope and assist them to achieve their job goals.